The UPS Store in 1643 Warwick Avenue

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  I recently moved internationally and asked my parents to send me some of my personal belongings via UPS. First of all, they did not give them the right paperwork and had them run back to the store twice. Then, after we were "all set", my package was returned to sender because they tried to insure it for $140,000 rather than $1400. On top of that, the paperwork was still incomplete because when they scanned the international invoice, half of it was cut off. They even told me I'd need to pay duty taxes on the items (that were all used & mine) and charged me an exorbitant amount to cover duty taxes that I don't even have to pay. On top of all that, they are a franchise and going through actual UPS for a refund is a no-go, you have to deal with them directly. My package was supposed to be here Tuesday, but I'll be lucky to get it by next Tuesday. Awful. I had never had a negative experience with this place before, but I will never use them again. The Jefferson Blvd center fixed the issues for me and had my package picked back up after a return to sender caused by the incompetence of this UPS Store at no extra cost. EDIT: I was given a full refund of the shipping price (minus the cost of packaging & insurance) and the woman I worked with was pleasant and understanding. Still, my review and feelings remain the same and will not use this franchise again.
  By Jessica Prinz, August 31, 2017

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About The UPS Store in Warwick